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As with any computer program, especially a management application such as Desktop Authority (DA), there will be times when you’ll be required to troubleshoot issues that may be encountered while using the product. This is a brief overview of the log files produced by DA to assist with troubleshooting. There are three categories of log files we can view when troubleshooting issues with Desktop Authority.

• Manager (console) log files • User Based Management client log files • Computer Based Management log files Let’s look at all three categories in more detail. Manager Log files These log files can be found on the Manager Console machine and depending on the OS, are found in different locations. Candy Crush Saga Update. — W2k3 =%ALLUSERSPROFILE% Application Data ScriptLogic DAConsole — W2k8 & W2k12 =%PROGRAM DATA% ScriptLogic DAConsole • The DAConsolelog records general activity encountered during the launching of the manager console.

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Desktop Authority manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership by enabling administrators to proactively manage, inventory, secure and support desktops. View full Desktop Authority specs on CNET. CNET may get a commission from these offers. Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support.We apologize for. Welcome to the Desktop Authority Key Refresh system. Once you have renewed your maintenance for Desktop Authority, this web page will allow you to request a new license key with an updated maintenance date. Desktop Authority manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership by enabling administrators to proactively manage, inventory, secure and support desktops.

• The DAConsole_errors.log records any errors or exceptions encountered when launching or running the manager console. • The SMWinServicelog – records all activity related to the Desktop Authority Manager Service. • The SMWinService_errors.log – records any errors or exceptions encountered when launching or running the Desktop Authority Manager Service. User Based Management Client Log files These log files can be found on the client machine under%TEMP% Desktop Authority.

• The SLTrace.htm file is used primarily to troubleshoot User Based Management settings executed during the logon event. • The SLTraceEnforce.htm file is used to troubleshoot User Based Management settings executed during the refresh event.

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• The SLTraceLogoff.htm file is used to troubleshoot User Based Management settings executed during the logoff event. • The SLBoostlog file is used to record activity encountered when attempting to provision the target machine.

• The SLInstallog file is used to record activity encountered when attempting to provision the target machine with the DACIientlnstall.msi. • The SLAgentlog ffle is used to record details of activity recorded in the trace files, but mainly pertaining to the Run As Admin feature. Computer Based Management Client Log files These files are located on the client machine in%WIN DIR% Temp Desktop Authority. ComputerManagementTrace.htm file is used to record the activity for all computer based management settings on a daily basis. The SLTraceUSLoc.htm file is used to record the locator activity. Hopefully these files, in addition to regular windows event logs and other systems can help you to quickly pinpoint and resolve any issue you encounter when using the product.

Good luck and happy computing!

Remote Control that enables collaboration. Enables administrators to connect and control remote desktops in LAN and WAN.

It is a web-based tool enabling access from anywhere in the LAN without requiring any native client. Systems in WAN can be accessed through VPN or internet. It allows almost all operations to be performed on the remote desktop. Web-based remote control.

Desktop Central provides a web-based access to the remote computers. This means that a remote connection can be established from anywhere and it does not require any additional client software to be installed other than the Desktop Central agent. It also avoids dependencies with other technologies like Java or ActiveX and leverages them only for specific tasks, while allowing you to control computers even through tablets. Windows remote desktop sharing features: • Supports locking of user's keyboard and mouse during remote session.

• Ability to blacken out user's screen during remote troubleshooting. • Shortcuts provided for 'Ctrl+Alt+Del' and 'Alt+Tab' command. • Ability to remotely transfer files across machines. • Quick access to control panel, command prompt, power options, disk cleanup, etc.

• Usage of 128-bit Advanced Encryption Standard (AES) encryption protocols during remote control operations. • Multi-monitor support with easy switching options. • HIPAA and PCI compliant. • Integrated text chat as well as voice and video call to improve collaboration. • Control users by shadowing their session. • Configurable screen resolution to fit the screen size.

• Multi-browser support. Protects users' privacy. When connecting to remote computers using remote desktop sharing option, the adminstrators can opt to get user's permission before connecting to their desktop. A dialog box pops up on the user's screen requesting remote access.

This ensures user's privacy. Remote file transfer.

Desktop Central allows you to remotely access desktops and transfer files between them. The remote desktop sharing mechanism supports remote login to any desktop on the network that has remote control privileges. Files are transferred across domains and workgroup using the Active-X Viewer and Java viewers, making the entire process fast, reliable, and secure.

Multi-monitor support. A remote machine having more than one monitor will be automatically detected and all the active monitors would be displayed over the remote control session. Any of these screens can be selected accordingly.

Multi-monitors are especially useful when you need to troubleshoot a remote machine in a collaborative manner. Recording remote sessions.

Remote recording feature of Desktop Central ensures better security and is useful for auditing purposes. Administrators can view the recorded remote sessions to monitor the session activities and ensure data security.

These recorded sessions can also be downloaded by prompting user for authentication. This ensures that the information is under careful supervision and provides rock solid security.

Companies who strive to comply with the regulatory bodies, like HIPPA compliance, PCI compliance, Trade Practice compliance, can use this feature to ensure that they meet the compliance standards. Integrated chat. Administrators will be able to initiate a chat session with the user to improve collaboration or to seek any assistance. Options are also provided for a voice or video call. Control a user session.

Desktop Central provides the flexibility to take control of the computer or just the user by shadowing the session. Desktop sharing - supported Windows OS versions. Desktop sharing supports all of the following OS versions:. The of Desktop Central offers remote desktop sharing for up to 25 desktops. Refer to the online help documentation for more details on.